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Weza Lens

Billing & Refunds Policy

Last updated: 11 June 2026

This policy explains how billing works for Weza Lens paid plans, operated by Weza Designs Limited. It forms part of our Terms of Service.

1. Plans & pricing

Weza Lens offers a free plan and paid plans (Plus and Pro). Paid plans unlock more scans, more AI questions, and a higher daily limit. Current prices are shown in the app before you pay. Prices are in the currency displayed at checkout and may include applicable taxes.

2. How billing works

3. Cancellation

You can cancel at any time from your account. When you cancel, you keep your paid features until the end of the current billing period; after that your account automatically reverts to the free plan. We do not charge a cancellation fee.

4. Refunds

Because Weza Lens is a digital service that is available to use immediately, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused allowance, or unused time after a cancellation. You may cancel at any time to stop future charges.

This does not affect any rights you may have under applicable Kenyan law that cannot be waived. If a charge was clearly made in error (for example, you were billed twice for the same period), contact us and we will investigate and correct genuine billing errors.

5. Failed or disputed payments

If a payment fails, your plan may revert to the free tier until payment succeeds. If you believe a charge is incorrect, contact us before raising a dispute with your bank or provider so we can resolve it quickly.

6. Price changes

We may change prices or plan limits. We will give reasonable notice of material changes before they apply to your next billing period; continuing to use a paid plan after a change takes effect means you accept the new price.

7. Contact

Billing questions: support@wezalens.co.ke.

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